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Last updated: June 2024

 

Wiolas Privacy Policy

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1. Introduction

Welcome to Wiolas. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or use our services.

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2. What is Personal Data?

Personal data refers to any information that can be linked to an identifiable individual. This includes, but is not limited to:

  • Name

  • Personal Identification Number

  • Contact details (e.g., address, email, phone number)

  • Purchase history

  • IP address

 

3. Data Controller

WIOLAS Handelsbolag is the data controller responsible for your personal data.

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4. Data We Collect and How We Use It

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4.1 To Complete an Order/Purchase

We collect and process personal data to manage your orders and ensure delivery. This includes:

  • Name

  • Contact details (address, email, phone number)

  • Payment information

  • Purchase details (products ordered, delivery address)

 

We retain this data for 36 months after purchase to handle any complaints or warranty issues.

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4.2 Customer Service

We use personal data to handle customer service inquiries and issues. This includes:

  • Communication and responses to customer service inquiries

  • Identification and investigation of complaints and support issues

 

4.3 Marketing

With your consent, we use personal data for marketing purposes, such as:

  • Sending newsletters and marketing emails

  • Displaying targeted advertisements on social media

 

5. Third Parties

We may share your personal data with trusted third parties for analytical and marketing purposes. These partners are obligated to protect your data in accordance with applicable data protection laws.

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6. Data Location and Transfer

We strive to process your personal data within the EU/EEA. If data is transferred outside the EU/EEA, we ensure there is a legal basis for the transfer and appropriate safeguards in place.

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7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and as required by law.

 

8. Cookies

We use cookies to enhance your shopping experience, analyze website usage, and for marketing purposes. You can manage and delete cookies through your browser settings.

 

9. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccurate personal data

  • Withdraw consent for data processing

  • Object to direct marketing

  • Request deletion of your personal data, except where we are legally required to retain it

 

10. Data Security

We implement robust IT systems and procedures to protect your personal data from unauthorized access, loss, destruction, or damage.

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11. Contact Us

For questions regarding our privacy practices or to exercise your rights, please contact our customer service at info@wiolas.com.

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12. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

 

13. Account Management on Wiolas.com 

On Wiolas.com, you can create an account to manage and follow up on your orders and services. When you shop at Wiolas, we create a customer account for you. When logged in to Your Account, you are able to:

  • See the history of your purchases and recommendations

  • Change your personal information and settings

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